Visitor
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1 Message
Terrible Internet Connectivity
My internet is constantly just not working. It still says there is internet but it is incredibly slow and will not load anything. and the fact that you cannot speak to a live agent with this company is absolutely ridiculous. as soon as this pay period is over, i will be switching companies.
EG
Expert
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115.4K Messages
2 days ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityBradM
Official Employee
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1.1K Messages
2 hours ago
@user_aey9t2 Our community expert had some good questions and provided some great tips to help isolate the issue to assist us with troubleshooting your connection concern. Let us know if you're still having difficulties so we can provide assistance!
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EG
Expert
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115.4K Messages
1 hour ago
@user_aey9t2
Have you had a chance to try that test ?
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