Terrible customer service

I moved from one address to another and called customer support to help with my move request.  They told me everything happened as it should, but when I call in for tech support it still connects to the old address with no options for new address.  Then when I log in to the xfinity app it tells me I have no service and that my service is disconnected.  I only transferred my internet service but both my mobile account and internet has disappeared with the app.  I have spent over 7 hours on the phone with these incompetent customer service reps and am still in the same situation.  I would not recommend xfinity to anyone.