Visitor
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2 Messages
Terrible and slow service
We have had Xfinity for a week. The tech came to bury the line and we lost service. Troubleshooting didn’t work so now we go without for a week while we wait to a tech. Already regretting switching from our previous provider.
XfinityDilary
Official Employee
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3K Messages
6 hours ago
Thanks for posting on our Community forums, user_mutehn. I’m really sorry this happened, especially so soon after installation. Losing service right after the line was buried is incredibly frustrating, and I understand why you’d feel regretful. Waiting a full week for a repair isn’t the experience we want for you, and I'd like to help. We can keep an eye on the appointment, and once service is restored, we can compensate you for the time you were without service. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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