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Kingloz
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40 Messages

Thu, Jan 16, 2020 4:00 PM

TECHS SAY DOS ATTACKS ARE MAKING MODEM REBOOT WHEN PLAYING GAMES

SO they finally got back to me saying that dos attacks are my issue and they really cant do anything about it and all their hardware is good .. im not to sure where to go from here i dont know if i need to contact corporate about this in order to get my ip address for my modem changed or what PLEASE HELP

Responses

Frequent Visitor

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7 Messages

1 y ago

Do you rent your modem from Comcast? This used to happen to me all the time and the attacks/drops related to that stopped when I purchased my own modem and router.
Kingloz

Contributor

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40 Messages

1 y ago

Yeah I rent it from them , but it’s also happens with my own bought modem , what modem do you have ?
EG

Expert

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86.5K Messages

1 y ago

FYI. When you change to using a different modem / router / gateway device, you get assigned a different WAN / public IP address due to the device MAC / hardware address change.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

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86.5K Messages

1 y ago

The MAC Address is unique to / different for every device, rented or owned. A public IP change may work for a short while, but this type of internet background noise can never be eliminated. Thank God for firewalls !!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Kingloz

Contributor

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40 Messages

1 y ago

Thanks eg but what if I’ve had my own modem , it’s done the same , am I just out of luck ?

Frequent Visitor

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7 Messages

1 y ago

Sorry, just saw this. I have the cm1000 as I have gigabit.

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