Technician left without resolving issue and marked appointment canceled

Technician left without resolving issue and falsely marked appointment canceled

We had a scheduled technician appointment today for an unresolved internet/equipment problem. The technician arrived but could not fix the issue. He told us he was going to his truck to call his supervisor.

Instead, he left the property without speaking to us again. Shortly afterward, we received a message stating that our appointment had been canceled. We did not cancel the appointment, and the problem remains unresolved.

I need this formally escalated to a local field-service supervisor. I am requesting:

1. Correction of the service record to show that we did not cancel the appointment.

2. Review of the technician’s conduct and notes.

3. Contact from a supervisor.

4. A priority appointment with a senior technician who can resolve the equipment/Ethernet-port issue.

5. Confirmation that we will not be charged for today’s unsuccessful visit.

Please do not close this case as resolved or canceled.