Thank you for reaching out. I hope you are doing well. I see you are running into some trouble connecting your gaming console, and I'll be glad to help. We are a full-service team, and we have a lot of troubleshooting options. As we start, I wanted to get more insights about the issues or what you see on your end. Are you connecting the console via WiFi, a hardwired connection, or have you tested both options? When you try to connect, are you getting any error messages on your device?
XfinityVianney
Official Employee
•
2.2K Messages
2 months ago
Thank you for reaching out. I hope you are doing well. I see you are running into some trouble connecting your gaming console, and I'll be glad to help. We are a full-service team, and we have a lot of troubleshooting options. As we start, I wanted to get more insights about the issues or what you see on your end. Are you connecting the console via WiFi, a hardwired connection, or have you tested both options? When you try to connect, are you getting any error messages on your device?
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