user_cge7wi Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having trouble with your internet. Please be sure to use the Xfinity Status Center link here. If you don't see anything going on and are still having trouble, please let us know.
EG
Expert
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118.1K Messages
2 days ago
Concern moved here to the Home Networking help section for assistance.
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EG
Expert
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118.1K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily, or are they blinking ?
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XfinityBenjaminM
Official Employee
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3K Messages
11 hours ago
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EG
Expert
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118.1K Messages
8 hours ago
Were you able to find any outage info on that site or in the app ?
And the modem lights?
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