Visitor
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1 Message
tech support ASAP
hi! Tech support was supposed to come today from 5-7pm but they never did. I’ve been talking with several live agents to schedule an appointment for tomorrow morning but no one has helped. pls help, I’ve already lost hours waiting and talking to agents.
XfinityDena
Official Employee
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3.5K Messages
2 days ago
@elianerm642000 I would be happy to take a look at what is going on. I see you have sent a message. Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.
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