Aceq2jot's profile
Aceq2jot
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37 Messages

Sun, Oct 4, 2020 3:00 PM

Tech messed up my wifi 6

I had a home security tech come out and he managed to get my wifi 6 messed up so now can't get higher than 400mbs down on a gig service and my home security is still buggy.

He had my wifi channel set to 44 when the channels in the 100's are open and better and he had my modem router set to 40/60/80 when I had it set to include the 100's.
How can I get these errors taken care of as I am ready to go with arlo and qwest.

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2 Messages

6 m ago

Following.

It’s almost as if the highest speed options are discouraged. Did you ever get this resolved to your satisfaction?

We’re paying for the highest speed available where we are. Of course we’d like to utilize a WiFi 6 modem because who wants to use older tech?

Why is there only 1 option to choose from at the moment? Would love to get what we’re paying for (highest speed possible)
darkangelic

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2K Messages

6 m ago


@Aceq2jot wrote:
I had a home security tech come out and he managed to get my wifi 6 messed up so now can't get higher than 400mbs down on a gig service and my home security is still buggy.

He had my wifi channel set to 44 when the channels in the 100's are open and better and he had my modem router set to 40/60/80 when I had it set to include the 100's.
How can I get these errors taken care of as I am ready to go with arlo and qwest.


You have several issues to address here. 

As far as your download speeds, you'll have to run some basic troubleshooting steps as outlined in  Internet Troubleshooting Tips . 

As far as the available channels on your gateway (or router? You didn't specify what kind of equipment you have) those channels and bands are automatically selected to avoid congestion. 

And sorry, I don't know what "40/60/80" means. The 5 GHz bands on each channels can be set to 20/40/80/120 on AC and AX but that's typically automatic as well, and frankly I don't know any devices that use the 120 MHz frequency, mostly because they're very limited in availability and they'll choke off any available frequencies for lower end devices. 

 

You'll have to provide a few more details about your setup for us to help. 

 

@JourneytoWifi6 , please stop crossposting and start a new separate thread if you need assitance. 

 

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