Visitor
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1 Message
Tech came out service was worse with new modem only seeing about 68mbps speeds
Recently a representative call and said we could get a "free" upgrade to the xfi gateway from my old Arris modem, because it was not able to handle the new speed..
We were upgraded from 800mbps- to 2000mbps and were sent a "new" xfi modem to handle the speed
Unfortunately it was much slower and less reliable than my old modem. I called tech support and after a couple of hours trying to fix things remotely, the representative said they would have to send out a technician to fix the problem and we would not be charged. This did not happen, the tech replaced the modem with a new one, speed did not improve, in fact was worse and we were charged $100 for "professional installation" I wish there was a competing cable company out here, even though I used to swear by Comcast, now the service is terrible.... What can I do to fix my speed and being charged for a service that did no better than the one I installed myself that I purchased?
XfinityMarcus
Official Employee
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2.1K Messages
9 hours ago
user_ghiure thank you for using the Xfinity Community Forums page to reach out regarding your recent technician experience. I would like to look into the concerns with accessing your fully included package speeds together. Can you send over a direct message with your full name and complete service address included?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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116.2K Messages
8 hours ago
@user_ghiure @XfinityMarcus
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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