2 Messages
Teams Calls
We're experiencing ongoing issues with our internet connection during Microsoft Teams calls. We've followed the troubleshooting steps multiple times, including restarting the modem, gateway, and laptop, and reinstalling Microsoft Teams. I'm not using a VPN, and the problem doesn't occur when I'm on another provider's network while out of town. We're extremely frustrated with this issue and every call we've made for assistance so far. We haven't been able to escalate to any advance technical team at Xfinity.
XfinityRaf
Official Employee
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994 Messages
8 months ago
Good afternoon @user_k7f8e0. Are you having issues with any other apps or devices?
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user_jpmjnc
1 Message
8 months ago
I also am experiencing the same issue and it only happens when I am connected to my Xfinity wifi connection. I have an ATT mobile modem and when I switch my laptop/PC to this internet I never have any issues with Microsoft Teams. @xfinityraf Is anyone from Xfinity looking into this issue?
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user_j6df1t
11 Messages
8 months ago
I am having exact same issues, and have gone through multiple service visits and modems. So far, they keep telling me it is all fine.
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user_juybsp
1 Message
7 months ago
Seems to be happening to me too... I'll be on the call and suddenly get the message "hold on, we're trying to to reconnect you" it only lasts a few seconds but enough to miss people speaking. I have run all the tests and everything is coming back as fine. Additionally when watching shows or movies on Netflix or Prime, the sound will cut out and I get like a screen flicker every 45 seconds or so.
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EG
Expert
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111K Messages
6 months ago
@user_8loxbq
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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