2 Messages
Teams calls disconnect when on video or sharing content.
I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Repro steps:
1. Go on Teams call and turn on camera, and it breaks the Internet connection to my laptop. With or without VPN. Wired and Wireless connection to the gateway. I've tried all the ways.
2. Same exact experience with camera turned off and sharing content.
I've followed the troubleshooting steps multiple times, including restarting the modem, gateway, and laptop, and clearing cache for Teams. It happens both on and off VPN, and the problem doesn't occur when I'm on another provider's network while out of town. My cellphone hotspot works great on Verizon, but I'm 1 foot from my Xfinity gateway on a wired connection with wireless failover and it cuts off the Internet connection 100% of the time.
XfinitySheila
Official Employee
•
1.1K Messages
2 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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EG
Expert
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109.8K Messages
2 months ago
@user_dg1stl @XfinitySheila
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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