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user_tn0j8k
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Tuesday, July 29th, 2025

Teams Audio Drop on Xfinity

Ever since I've moved to Xfinity (from Verizon Fios), I've experience Teams audio dropping for 5 - 10 seconds (while video is fine) - I definitely believe this is an Xfinity issue as I've never had issues with Fios over 5 years. 

Does anyone have a solve for this? 

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26 days ago

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XfinityVictor

Official Employee

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1.6K Messages

26 days ago

 

user_tn0j8k Hello, are you still having issues with your Teams' audio dropping?

 

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user_tn0j8k

Visitor

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2 Messages

Yes I am and have not been able to find a fix

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26 days ago

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XfinityJohnG

Official Employee

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2K Messages

That is definitely an issue we can look further into from here @user_tn0j8k. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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26 days ago

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EG

Expert

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112.8K Messages

26 days ago

@user_tn0j8k @XfinityJohnG 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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