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Monday, January 20th, 2025 3:10 PM

Talk to an actual American, [Edited] to fix my propblem

I need to speak to an actual person from the United States so this can be fixed. My internet is [Edited: "Language"] running at 700 mbs and not the 1200 it's supposed to.

Official Employee

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1.3K Messages

4 months ago

Hey there, user_wh3gcc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have a solid connection within the home, and we want to ensure it is running as intended. Can you share with us any troubleshooting steps you have completed? Are you seeing the slower connectivity via a hardwired or wireless connection? Please let us know, and we would be happy to help further troubleshoot with you. 

 

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