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user_86znpw
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Visitor

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4 Messages

Wednesday, August 6th, 2025

TALK TO A REAL LIVE PERSON IMPOSSIBLE

I have called THREE times and get your STUPID BOT.  I can never ever get a real person, and if I do, it takes about 20 minutes of answering stupid troubleshooting questions that DO NOT APPLY. If it doesn't like your answer, it CUTES YOU OFF.  

XFINITY handle this problem as soon as possible.  I just started an account, upgraded my speed got a new modem and secured our network which was getting hit by hackers.  Now, it kicks me OFF the internet every day.  I am about to change my internet service to another ISP.

Ridiculous.  FIX YOUR BOT!!!!

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2 days ago

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user_tt8n3o

Visitor

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16 Messages

25 days ago

+1 on this. Tech support is the worst. Had I known, I would have never switched to xfinity. Certainly considering changing ISPs already after only 2 weeks.

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user_86znpw

Visitor

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4 Messages

Right?  I cannot believe it’s this bad.  I’ve never ever dealt with such terrible automation.   I tell every tech person I get the issue, they hear this from everyone and don’t do anything about it. Maybe these posts could help, but obviously so far not.  I’m not sure who else services internet in my area(Napa).  Best of Luck to you!

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25 days ago

XfinityAlyssaA

Official Employee

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2.2K Messages

We are sorry to hear about your frustrations @user_86znpw and that you got hacked! I can understand why you're upset. Our team of live dedicated agent will be happy to address your internet issues and help make sure this gets resolved. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

0

user_86znpw

Visitor

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4 Messages

This is ridiculous!!!!!  That’s not a solution it’s more work for me.

I want to CALL and talk to someone…. FIX YOUR BOT!!

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18 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

 

user_86znpw If you prefer to speak to someone on the phone, please contact our Support Team at (800) 934-6489. Otherwise, we are happy to speak with you here, as we are a Social Media Team and can resolve any issues you may have. If you would like to continue with us here, please DM us as previously requested. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_86znpw

Visitor

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4 Messages

Perhaps you are not understanding. CALLING doesn't work, the BOT gets you into a black hole where you can not talk to anyone.  Try calling yourself... it maks you wait until it verifies you, asks questions and tries to fix your issue, you can never EVER get a live body by calling.

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2 days ago

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