Visitor

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2 Messages

10/15/2026 4:02 PM

T3 Timeouts

What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes

Any one else impacted by this?

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Official Employee

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3.8K Messages

5 days ago

Good morning, @user_oh4749 ! Thanks for reaching out. Since it’s been a few days, are you still seeing T3 timeouts, packet loss, or service interruptions, or has the connection stabilized since then?

Visitor

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2 Messages

3 hours ago

The 18th/19th was so unstable I did a factory reset to try and get a stable connection
It's basically every single day

Modem event log summary, Oct 19-22, 2026 (counts by day)

Event type                  Oct19  Oct20  Oct21  Oct22  Total
--------------------------  -----  -----  -----  -----  -----
T3 ranging time-out (Crit)      2      1      6      1     10
SYNC loss of sync (Crit)        8      0      0      0      8
Lost MDD timeout (Warn)         0      1      0      0      1
CM-STATUS event code 5         10      3      5      2     20
MIMO event (Warn)               3      0      0      0      3
DS profile config update        0      1      0      1      2
DHCPv6 missing option 24/82     4      0      4      0      8
LAN DHCP lease                  9      0      4      0     13
Key times:
- Oct 19, 3:56 PM: T3 time-out during unicast maintenance ranging
- Oct 19, 4:05-4:17 PM: 8 SYNC loss events across downstream channels 5, 7, 9, 10, 12
- Oct 20, 2:22 PM: Lost MDD timeout
- Oct 21, 7:45 AM-12:15 PM: 4 T3 time-outs, plus 1 more at 8:22 PM
- Oct 22, 1:32 PM: T3 time-out
- CM-STATUS events repeat on upstream channel ID 19 (Oct 20-22)

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