T3 timeouts and constant issues with speeds since January, Xfinity acknowledged but has still not fixed.
I'm trying to find out what to do in this situation. I went back and forth with tech support concerning slower speeds and several daily random modem restarts. After a little back and forth, I agreed to try the Xfinity modem, this did not resolve the issue. They did eventually agree to send a tech out and he stated several tickets were open in my area for a "plant issue" and hopefully it would be fixed in a few weeks. This was two months ago and the daily problems continue.
What do I need to do? Who do I need to contact to actually get this issue resolved? It's really wearing on myself and my family at this point as we are so reliant on a stable connection for schooling and phone calls.