JN2018's profile

Regular Visitor

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5 Messages

Sat, May 14, 2022 2:09 AM

T3 timeouts and constant issues with speeds since January, Xfinity acknowledged but has still not fixed.

Hi,

I'm trying to find out what to do in this situation. I went back and forth with tech support concerning slower speeds and several daily random modem restarts. After a little back and forth, I agreed to try the Xfinity modem, this did not resolve the issue. They did eventually agree to send a tech out and he stated several tickets were open in my area for a "plant issue" and hopefully it would be fixed in a few weeks. This was two months ago and the daily problems continue.

What do I need to do? Who do I need to contact to actually get this issue resolved? It's really wearing on myself and my family at this point as we are so reliant on a stable connection for schooling and phone calls.

Regular Visitor

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4 Messages

Hace 12 d

Me Same here at my home! No way, that I've found to talk to an agent!! My home phone thru Comcast, drops calls so often I've put three cell phones in place and had to ask Hospice to try all numbers.

My spouse is dying and I need the contact with his nurses and others. :/

Comcast, we've been with your company for over 45 years and this is what I'm paying for???

Not to worry, I plan to drop all my services with you!

Official Employee

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3.1K Messages

Hace 10 d

Hello, all! Thanks for reaching out to us on the Forums page! I apologize to hear of the issues you are having with your internet services. I know how frustrating it can be to have a connection drop several times a day, especially when you are in the middle of work or school! I would like to have a further look into this and the tickets to see if we can get things stable for you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

Regular Visitor

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5 Messages

@XfinityMichaelC​ Thanks. I have sent off the information requested via direct message to Xfinity Support.

Official Employee

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3.1K Messages

Thank you! I look forward to trying to get to the bottom of this issues @JN2018!

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