T3 Time-out

I have frequent T3 Timeouts during the day and it causes interruption in service. Based on other chats in the Forum, I believe I have an issue somewhere in the local neighborhood or outside my home. I have a Motorola MB8600 DOCSIS 3.1 Cable Modem

I read through this forum post and it seemed to reflect the same experience I’m having. https://forums.xfinity.com/conversations/your-home-network/mdd-timeout/621fa524aef5c36d133d413c

I leveraged some of the recommendations on troubleshooting and have eliminated all of the splitters within the house.

Below is a screenshot of my upstream and downstream connection

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	32	573.0	11.3	42.3	0	0
2	Locked	QAM256	17	477.0	10.0	42.1	0	0
3	Locked	QAM256	18	483.0	9.4	41.9	0	0
4	Locked	QAM256	19	489.0	9.4	41.8	0	0
5	Locked	QAM256	20	495.0	10.1	42.2	0	0
6	Locked	QAM256	21	507.0	9.9	42.1	0	0
7	Locked	QAM256	22	513.0	9.6	41.9	0	0
8	Locked	QAM256	23	519.0	9.7	41.9	0	0
9	Locked	QAM256	24	525.0	9.7	41.9	0	0
10	Locked	QAM256	25	531.0	10.1	42.0	0	0
11	Locked	QAM256	26	537.0	10.5	42.3	0	0
12	Locked	QAM256	27	543.0	10.5	42.2	0	0
13	Locked	QAM256	28	549.0	10.8	42.2	0	0
14	Locked	QAM256	29	555.0	10.6	42.1	0	0
15	Locked	QAM256	30	561.0	11.0	42.2	0	0
16	Locked	QAM256	31	567.0	11.5	42.5	0	0
17	Locked	QAM256	33	579.0	11.6	42.3	0	0
18	Locked	QAM256	34	585.0	11.7	42.4	0	0
19	Locked	QAM256	35	591.0	11.6	42.4	0	0
20	Locked	QAM256	36	597.0	11.6	42.3	0	0
21	Locked	QAM256	37	603.0	11.7	42.4	0	0
22	Locked	QAM256	38	609.0	11.3	42.1	0	0
23	Locked	QAM256	39	615.0	11.7	42.3	0	0
24	Locked	QAM256	40	621.0	12.0	42.4	0	0
25	Locked	QAM256	41	627.0	11.8	42.4	0	0
26	Locked	QAM256	42	633.0	11.9	42.3	0	0
27	Locked	QAM256	43	639.0	12.1	42.4	0	0
28	Locked	QAM256	44	645.0	11.7	42.2	0	0
29	Locked	QAM256	45	651.0	11.9	42.2	0	0
30	Locked	QAM256	46	657.0	11.9	42.1	0	0
31	Locked	QAM256	47	663.0	12.3	42.5	0	0
32	Locked	OFDM PLC	48	722.0	13.6	41.8	2776673	0

My Modem shows an event log that looks like this every time I see a connection disruption.

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;;CM-QOS=1.1;CM-VER=3.1;

No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.1;

Honoring MDD; IP provisioning mode = IPv6

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-QOS=1.1;CM-VER=3.1;

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Responses

Accepted Solution

CCGina

Official Employee

•

800 Messages

3 years ago

Definitely! Thank you for letting us know you checked the coax too, @user_aa1a37 :)

Please send us a direct message, using the following instructions, and we'll get that technician visit scheduled for you:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

0

CCGina

Official Employee

•

800 Messages

3 years ago

Thank you so much for all the information @user_aa1a37, I'm sorry to hear that you're having this trouble!

Our brilliant Expert @EG gave a lot of troubleshooting tips in the post you linked:

The downstream power is too low / out of spec, and the SNR's are on the low side / out of spec on some of the channels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.

Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

Good luck with it !

Have you tried any of the steps outside of eliminating the splitters? If so, please let us know!

(edited)

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U

user_aa1a37

Visitor

•

2 Messages

3 years ago

I did. I don't have any splitters connected and I have not found any nicks in the coax. Any way to have a tech check? \

0

Your Home Network

user_aa1a37

T3 Time-out

CCGina

CCGina

user_aa1a37

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