Contributor
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34 Messages
T3 error, event type 5, large jump in uncorrectables.......
Cable Connection
Cable Diagnostic
Status: Good
Action:
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
CM Status:
Downstream Status:
Upstream Status:
Advanced Information
Frequency Start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 507000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD IPv6 only
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 5 507000000 Hz 0.9 dBmV 41.8 dB 11 63
2 Locked QAM256 2 489000000 Hz 1.4 dBmV 41.9 dB 8159 3225
3 Locked QAM256 3 495000000 Hz 1.3 dBmV 41.9 dB 10534 3578
4 Locked QAM256 4 501000000 Hz 1.0 dBmV 41.8 dB 14211 4516
5 Locked QAM256 6 513000000 Hz 0.8 dBmV 41.7 dB 16067 3836
6 Locked QAM256 7 519000000 Hz 0.6 dBmV 41.6 dB 20190 6600
7 Locked QAM256 8 525000000 Hz 0.4 dBmV 41.4 dB 21920 7466
8 Locked QAM256 9 531000000 Hz 0.3 dBmV 41.4 dB 22332 9995
9 Locked QAM256 10 537000000 Hz 0.2 dBmV 41.3 dB 21444 13804
10 Locked QAM256 11 543000000 Hz 0.1 dBmV 41.3 dB 19695 18933
11 Locked QAM256 12 549000000 Hz 0.1 dBmV 41.3 dB 18458 18969
12 Locked QAM256 13 555000000 Hz 0.1 dBmV 41.3 dB 18335 19762
13 Locked QAM256 14 561000000 Hz 0.1 dBmV 41.3 dB 18213 20163
14 Locked QAM256 15 567000000 Hz 0.0 dBmV 41.2 dB 16568 23057
15 Locked QAM256 16 573000000 Hz 0.1 dBmV 41.2 dB 16501 21260
16 Locked QAM256 17 579000000 Hz -0.1 dBmV 41.1 dB 14589 25520
17 Locked QAM256 18 585000000 Hz -0.2 dBmV 41.0 dB 14077 27420
18 Locked QAM256 19 591000000 Hz -0.2 dBmV 41.1 dB 13662 26032
19 Locked QAM256 20 597000000 Hz -0.2 dBmV 41.1 dB 14482 24672
20 Locked QAM256 21 603000000 Hz -0.2 dBmV 41.1 dB 14614 22561
21 Locked QAM256 22 609000000 Hz -0.2 dBmV 41.2 dB 15531 24893
22 Locked QAM256 23 615000000 Hz -0.1 dBmV 41.2 dB 14489 21489
23 Locked QAM256 24 621000000 Hz -0.2 dBmV 41.1 dB 15117 23907
24 Locked QAM256 25 627000000 Hz -0.2 dBmV 41.1 dB 15541 27565
25 Locked QAM256 26 633000000 Hz -0.1 dBmV 41.2 dB 15842 25655
26 Locked QAM256 27 639000000 Hz -0.2 dBmV 41.2 dB 15819 26521
27 Locked QAM256 28 645000000 Hz -0.1 dBmV 41.3 dB 16191 23712
28 Locked QAM256 29 651000000 Hz -0.4 dBmV 41.1 dB 16133 28409
29 Locked QAM256 30 657000000 Hz -0.3 dBmV 41.2 dB 15292 26198
30 Locked QAM256 31 663000000 Hz -0.5 dBmV 41.1 dB 15406 28441
31 Locked QAM256 32 669000000 Hz -0.6 dBmV 41.0 dB 15068 30737
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 9 1280 Ksym/sec 39600000 Hz 40.8 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 35600000 Hz 40.8 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29200000 Hz 40.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16400000 Hz 39.8 dBmV
5 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 40.3 dBmV
6 Not Locked Unknown 0 0 0 0.0 dBmV
7 Not Locked Unknown 0 0 0 0.0 dBmV
8 Not Locked Unknown 0 0 0 0.0 dBmV
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range Unerrored
Codewords Correctable
Codewords Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 37 690000000 Hz -0.42 dBmV 40.5 dB 1108 ~ 2987 35775153617 34591849959 136712
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
Extended Upstream Transmit Power
Current System Time:Sat Jun 07 11:54:55 2025
System Up Time:17 days 10:12:03
user_u1aaq0
Contributor
•
34 Messages
2 days ago
Event Log
Time Priority Description
Sat Jun 07 07:23:16 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 07 07:20:53 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 07 00:27:05 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 07 00:25:05 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 06 13:50:02 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 06 13:48:59 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 06 13:48:55 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 06 13:48:31 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 01 22:10:15 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 01 22:06:15 2025 (Notice (6)) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
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user_u1aaq0
Contributor
•
34 Messages
1 day ago
@XfinityGabriel Factory reset complete. I'll report back on the 14th, regardless of results. Hopefully, they'll be good ones.
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