1 Message
T3 and T4 Timeouts service degradation
Since a recent maintenance outage, my connection has become very unstable... often dropping packets and seeing 3 Mbps instead of the Gigabit I subscribed to.
Upon inspecting the log on my Modem, I see a large number of T3 timeouts as well as some T2 and T4 timeouts.
I reached out to my modem manufacturer and they asked me to provide my logs and connection status, they informed me that this is "typically caused by noise on the upstream" and I would need to request a technician to come out and check my signal.
I have been testing the connection via Ethernet rather than WiFi and have been forced through the automated system too many times to count...
Will I be charged for a technician to come out and rectify my signal issues?
XfinityRay
Official Employee
•
2.4K Messages
21 days ago
Hello, DW_XFi! We want your service working great all the time and are happy to further help with this! We can check the signal levels and area as well as get that set up for you.
We do not charge for visits if the root cause is Xfinity equipment or wiring. The technician makes the determination depending on their findings.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0