Visitor
•
2 Messages
T2 Support Required
I recently upgraded to a 2GB plan. I'm getting nowhere near those speeds and no, this isn't related to busy time. The speed reads I get are consistent through the day and late into the evening. Taking a look on my modem, I'm seeing "TLV-11 - unrecognized OID" followed by "Config File Rejected due to Invalid or Unexpected TLV 11". I need someone to fully reprovision my Arris SB33v3 modem with the correct speeds and configs.
Thank you for your time.
kovack_187
Visitor
•
2 Messages
23 days ago
Is this not the right place to potentially find higher tier support?
0
0
XfinityMelinda
Official Employee
•
455 Messages
22 days ago
Hello @kovack_187, thank you for reaching out to our Community Forum. I understand your concerns, and this is not the experience we want you to have after upgrading to our 2 Gig service.
Have you had a chance to use the Xfinity app to run any troubleshooting or diagnostic tests on your connection? Our app can often help identify service or equipment-related issues and provide the most up-to-date account information.
You may also find the troubleshooting steps in this helpful support article useful: Internet Connectivity Troubleshooting.
Please let us know what you've already tried, and we'll be happy to continue working with you to get this resolved.
0
0