bobcarde's profile

Visitor

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3 Messages

Sat, Jul 31, 2021 2:48 AM

System reboot

After waiting weeks to bid on-line in an auction, I was awake and ready when it began at 4.00 a.m. (10.00 a.m. UK time).  At lot 16 the system was rebooted and I lost internet and phone access until lot 24.  I was interested in lots 20-22 and so missed out!   Does Xfinity reboot the system at a set time?  I need to know as there is another auction in a month that starts at the same time.

Responses

Official Employee

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437 Messages

2 m ago

Thanks for taking the time to reach out to us regarding your internet connection and modem reboot. I am so sorry to hear that you missed out on the lot that you were going for in that auction and I would hate to see it happen again. It sounds like you actually had a temporary loss of connection and the modem needed to reboot. We do send through firmware updates to the modem, However, this is not something that you would usually notice with a loss of connection. We do recommend a manual reboot of your modem at least one time per month for optimal performance. This can be done through our app or website. This link will give you more details on accessing that information. https://comca.st/3yhVli0.

Visitor

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2 Messages

2 m ago

what they dont tell you is the new x1 routers get an update EVERY night at roughly 3-5 am.   you have to call to get told this information.   

Visitor

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3 Messages

2 m ago

The same thing happened the previous week with another auction.  Fortunately the system was up and running by the time my lot came up - however I passed on it saving my pennies for the later auction!  Thanks for the responses.

Official Employee

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349 Messages

You're very welcome! Are you still having service issues that are giving you trouble? It's our goal to make sure your service is running as it should, with no underlying issues. 

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Visitor

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3 Messages

The only reason I'm on-line early in the morning is to access auctions in England since they usually start at 3.30 or 4.00 CST.  There's another auction in September but fortunately the lots I'm interested in probably won't be up until after 5.00 a.m. CST.  I've not seen problems during the day / evening.

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