1 Message
System Outages
I have recently been experiencing greater service interruptions. Has there been an upgrade which affected Router protocol; ID & PW's? Help line is of little help. They just want to reset the gateway, unplug modem\router, etc. Why all of a sudden (since 6/28/24) has the service been lousy?
EG
Expert
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106K Messages
3 months ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
(edited)
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XfinityKrista
Official Employee
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1.2K Messages
3 months ago
Hello @user_6ysl72, thank you for taking the time to reach out on social media. I understand your concern with the service interruptions, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
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106K Messages
3 months ago
@user_6ysl72
Were you able to find out any info ?
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