Visitor

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1 Message

Saturday, April 4th, 2026 11:29 PM

System outage

WiFi is out. There is no phone number

 Can't log in, no WiFi. What gives? Do I need to go elsewhere? In mchenry county  illinois 

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Expert

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117.2K Messages

2 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order  to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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68 Messages

3 hours ago

Hi @user_q06sb6, I see from our awesome Xfinity Forums Expert @EG suggesting you to check our site for any possible outage at https://www.xfinity.com/support/status. Use a cell phone internet service, public WiFi hotspot, or your neighbor's internet to check status. It was also suggested to check our Xfinity App for updates.  Did you try the link or our App?

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