Visitor
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1 Message
SYNC Timing Synchronization failure (modem constantly rebooting)
I've just moved in a new apartment, trying to configure internet connection. My TP-Link 7650 modem gets a connection for ~10 seconds, then reboots and process goes in cycles like this. I've already tried to use different sockets in my apartment but with no luck.
In logs there are lot of "SYNC Timing Synchronization failure" errors
This is Downstream / Upstream channels when modem gets a connection.
Upstream Channels
Downstream Channels
I would appreciate any help, thanks!
CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_7daab3 Thank you for reaching out to the Xfinity Forum team and for sharing your logs. I would like to gather more information about your network.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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