3 Messages

Saturday, May 25th, 2024

Closed

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;

My connection has been dropping many times a day for months.

I've used 3 different routers (one was an xfinity router) and the issue remains.

Drops are random and it doesn't seem to matter what I am doing on which device to have it drop

Time 
Priority  Description 
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXXXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
Time Not Established Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
18:36:17
Fri May 24 2024
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
18:36:18
Fri May 24 2024
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
18:36:18
Fri May 24 2024
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
18:36:18
Fri May 24 2024
Critical (3) CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
18:36:20
Fri May 24 2024
Critical (3) UCD invalid or channel unusable;CM-MAC=XXXXX;CMTS-MAC=XXXX;CM-QOS=1.1;CM-VER=3.1;
18:36:33
Fri May 24 2024
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
18:36:33
Fri May 24 2024
Critical (3) CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
18:36:33
Fri May 24 2024
Critical (3) CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
Time Not Established Critical (3) CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXXXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
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