Visitor

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1 Message

10/25/2026 12:51 PM

Switching internet providers

The service have been out since 5am and its still not working. My Bill is paid on time every month. 

I will be contacting the US Federal Trade Commission's office!

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Expert

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122.4K Messages

2 hours ago

Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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3.5K Messages

24 minutes ago

 

user_o5gn1x Hello! Thank you for reaching out to us here on our Community Forum. Please be sure to review the resources that our Expert provide to you. There may be an interruption of service in your area, and the Xfinity Status Center link that was given to you is the first place you'll want to check any time your services might not be working. When you try watching TV, are you seeing an error code or error message on screen?

 

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