Visitor
•
3 Messages
Switching Gateways - how to handle Xfi2 pod?
I am terminating service with a gateway and Xfi2 pod. Starting new higher tier service with a new Gateway. How should I handle disconnecting and reconnecting Xfi pod? Does it need to be reset prior to disconnecting the old Gateway?
Community Best Answer
XfinityAdrienne
Official Employee
•
2.1K Messages
4 hours ago
Hey there, @user_j3rkcw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is great question, but I would remove the xFi2 pod prior to returning the old modem, and then once the new modem is set up, you can add it back. You can find the instructions here. Please let us know if you have any other questions/concerns, we are happy to help!
2
0