switch from business to residential

How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.

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EG

Expert

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117.9K Messages

30 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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2.3K Messages

9 minutes ago

user_kfgrzo is the Comcast Business account closed? We would need to call our Comcast Business team to close the business account. They can be reached at (800) 391-3000. Then we can open a residential account at the location.

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user_kfgrzo

Visitor

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3 Messages

The address never had service. It just shows as a business address when I try to set up residential service. I need to get the address changed to residential so I can set up service. Do I still call the business account department even though there currently is no service at the address?

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7 minutes ago

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XfinityJosephA

Official Employee

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2.3K Messages

user_kfgrzo thanks for the additional details. No, if that's the case you don't need to call our Comcast Business team. Just send us a direct message, so we can take a closer look at the address and help 👍You can use the Direct Messaging icon at the top of the page to send your full name and the full service address to "Xfinity Support."

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2 minutes ago

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Customer Service

user_kfgrzo

switch from business to residential

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XfinityJosephA

user_kfgrzo

XfinityJosephA

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