Visitor

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1 Message

Thursday, February 5th, 2026 9:15 PM

Switch address classification from business to residence

I am trying to set up service on a residential apartment that was previously used as a business.  How do I ask Xfinity to change the classification from business to residential so I can set up service?

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Expert

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115.8K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.3K Messages

23 minutes ago

@EG Thank you!

 

@user_kfgrzo Thanks for meeting us here in our community. We're happy to open a ticket and assist with getting the classification switched over. Please send a Direct Message with your full name and complete address. We look forward to hearing from you.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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