3 Messages
Swapping out personal modem, that is already consigned on Xfinity plan, with a new personal modem.
I have an older modem that has its MAC address already registered to Xfinity / Comcast. The Modem needs to be replaced with a newer personal modem. What am I supposed to do to swap out the old modem and register the new modem? I do not want to change my existing plan. Who do I contact? What is the registration process? How do I unregister the older modem? Thank you.
New modem will be an ARRIS Surfboard S33 DOCSIS 3.1
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