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Thursday, October 3rd, 2024 7:23 PM

SW Upgrade Failed after download - SW File corruption

Getting this message on my CAX80: SW Upgrade Failed after download - SW File corruption

Log notes Config file s11_m_cax80_superfast_c01.cm

this causes the router to crash, and requires at least 2 reboots (with long load times) before it comes back - and in at least one case I have to reload settings from a backup before it started working. How can I block it from attempting to update? 

Official Employee

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1.4K Messages

1 month ago

Hello @user_8888b, thank you for taking the time to reach out on social media.  I understand your concern with the message, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

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  • Click the "New message" (pencil and paper) icon
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  • Press Enter to send your message

Expert

 • 

106.9K Messages

1 month ago

@user_8888b @XfinityKrista 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2 Messages

29 days ago

Xfinity say they only push firmware updates when provided by the manufacturer.  It is unclear if the router is checking, and failing, or if Xfinity are pushing an update at this point.  

The router is on the latest firmware already, and there is only an option to check for an update. No option on the CAX80 to not automatically check, so I have to assume it is a push. NetGear doesn't provide any information on their site about this issue. The event log isn't long enough to identify a pattern unfortunately.

The only suggestion I have is to backup your settings and to do a full reboot then restore if necessary. 

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