Visitor
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2 Messages
SW upgrade Failed after download Incompatible SW file
I bought my own TG1682G modem and it reboots several times a day. At very inopportune times. Looking thru the log I discovered that it is attempting to upgrade the software. I assume firmware. This is my error message "SW upgrade Failed after download Incompatible SW file".
Anyone of a solution?
Thanks in advance!
Brian
BruceW
Gold Problem Solver
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27.5K Messages
5 years ago
The TG1682G XB3 xFi Wireless Gateway is a Comcast rental device that is not approved for customer purchase. The units offered for sale are typically unreturned equipment, or stolen. See https://www.xfinity.com/support/articles/broadband-gateways-userguides and https://www.xfinity.com/support/devices. I don't think they'll offer you much help with this.
Your best move would be to return the gateway to the seller for refund if possible, and to purchase an approved device.
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BruceW
Gold Problem Solver
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27.5K Messages
5 years ago
Where? Searching https://www.xfinity.com/support/devices for "TG1682G", "TG1682", or "1682", the model is not found:
For contrast, searching that page for "822" returns a link for the Arris TM822G eMTA.
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