swidjaja's profile

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1 Message

Fri, Nov 13, 2020 6:00 PM

SURFboard SBG6400

Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps.  

https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000OlOKtAAN&c=Discontinued

 

My Airbnb guests say the download speed he has experienced is between 4 - 14Mbps.  Is this a Comcast or my Surfboard's limitation that is causing the download speed to be below the 25Mbps that I subscribe to?  Will changing to a new modem cause the speed to be up to the 26Mbps that I have?

 

Thx

 

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

Could be either. Could be your guest’s equipment and what they’re trying to do. It’s UP to 25, doesn’t necessarily mean 25.
EG

Expert

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86.5K Messages

6 m ago


@swidjaja wrote:

Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps.  

https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000OlOKtAAN&c=Discontinued

 

My Airbnb guests say the download speed he has experienced is between 4 - 14Mbps.  Is this a Comcast or my Surfboard's limitation that is causing the download speed to be below the 25Mbps that I subscribe to?  Will changing to a new modem cause the speed to be up to the 26Mbps that I have?

 

Thx

 


Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the 6400 with an ethernet cable have the same problem ?

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