2 Messages
Surface Pro 3 with Win10 can't connect to Xfinity home wifi.
Just as the title says. Pc won't connect to my home wifi. It can see the network but when the login info is entered correctly, it simply says, "Cannot connect to this network." The pc is up to date on all drivers and is Win10 v10.0.19045. All other devices and pc's connect with no issues. Have tried "forgetting" the network with no change in result. The pc can connect to other networks with no issue. Any help would be appreciated. Thanks.
CCDanielB
Official Employee
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252 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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user_d941150
1 Message
2 years ago
I have this exact same issue!
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user_u95djd
1 Message
2 years ago
Same issue. Seems to work on a WPA2 WIFI Setting, but all my other devices disconnect on WPA2.
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EG
Expert
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111.2K Messages
2 years ago
@user_u95djd
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an older thread can delay getting help.
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