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user_1e6325
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2 Messages

Monday, August 7th, 2023 8:37 PM

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Surface Pro 3 with Win10 can't connect to Xfinity home wifi.

Just as the title says. Pc won't connect to my home wifi. It can see the network but when the login info is entered correctly,  it simply says, "Cannot connect to this network." The pc is up to date on all drivers and is Win10 v10.0.19045. All other devices and pc's connect with no issues. Have tried "forgetting" the network with no change in result. The pc can connect to other networks with no issue. Any help would be appreciated. Thanks.

Question

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Updated 

1 year ago

312

4

CCDanielB

Official Employee

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252 Messages

2 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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0

user_d941150

1 Message

2 years ago

I have this exact same issue!

2

user_1e6325

2 Messages

@user_d941150​ I spoke to their rep and all they could come up with to take the computer to a pc shop. Still not resolved unfortunately. If you have any luck please reply back! I'll update if we find a solution. 

2 years ago

0

XfinityShawn

Official Employee

 • 

1.5K Messages

@user_1e6325  Our team can troubleshoot with you to see what can be done. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_u95djd

1 Message

1 year ago

Same issue. Seems to work on a WPA2 WIFI Setting, but all my other devices disconnect on WPA2. 

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0

EG

Expert

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110.6K Messages

1 year ago

@user_u95djd 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an older thread can delay getting help.

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