Visitor
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1 Message
support
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 100 Mbps upload, but I am consistently capped at 30-35 Mbps.
I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increases. Given that my speeds are hitting a ceiling of 35 Mbps limit, it appears my Gateway hasn't been properly provisioned for the Enhanced Speed tier in my area.
Could you please re-provision my account and push the specific Mid-Split/Enhanced Speed configuration file to my XB8?
Thanks!
XfinityMartyR
Official Employee
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3.9K Messages
3 hours ago
Thank you for reaching out! Our team would be happy to look into this for you. Before assuming, it’s a provisioning issue, can you clarify a few things for us?
*What Internet plan/speed tier are you subscribed to?
*Where does your account show that you should receive 100 Mbps upload?
*Are the 30–35 Mbps results from WiFi or a wired Ethernet connection?
*Have you tested the speed directly to the XB8 through the Xfinity app?
*Have you ever received close to 100 Mbps upload at this address?
Those details will help us narrow down whether we’re looking at provisioning, network availability, or another issue.
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