support

Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 100 Mbps upload, but I am consistently capped at 30-35 Mbps.

I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increases. Given that my speeds are hitting a ceiling of 35 Mbps limit, it appears my Gateway hasn't been properly provisioned for the Enhanced Speed tier in my area.

Could you please re-provision my account and push the specific Mid-Split/Enhanced Speed configuration file to my XB8?

Thanks!