Support

Hello, I have an active payment arrangement due on October 1st for my account ending in 3331. However, my account has an active Executive Customer Relations (ECR) restriction flag for 'unsupported credits.' Frontline phone agents cannot help me, and the agent I spoke with did not understand how to protect my account. I am asking a forum digital care specialist to manually input a 'Delinquency Pause' or 'Disconnection Suspension' through October 2nd. I need to make sure my automated arrangement doesn't break due to this system credit flag while my hardship review is pending. Thank you."