support

There was a widespread outage in my area on May 3rd. When service was restored an issue occured where internet could only be used when hooked up via an ethernet cable and WiFi would not work at all. Many places such as my wife's work were affected and most I believe have been remedied. Our rural connection however is still suffering the issue. We have internet but only if using an ethernet cable, WiFi will not work at all. Have been through the AI service multiple times, spoke to an actual person that didn't understand the issue in the slightest, had a service call scheduled (note I said had) as the issue could be a coincidence and I need my service fixed. 

  While at work a day after getting a service call scheduled an AI sent a txt to reschedule an appointment I didn't make then sent another txt to confirm the one I did make. I couldn't respond as I was at work so the stinking AI canceled everything on me with no options, recourse, or reason. I physically went to a "customer service center" in the town I work in and was told they couldn't help me and I had to use the online services again. That process took nearly 2 hours to get completed and I'm not doing it again.  

  My WiFi router diagnostics is saying it has an internet signal but that signal is too weak to use. My internet via an ethernet cable is slow at times and does lose connection briefly at times. Can someone on this outlet offer any assistance?