Visitor
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3 Messages
support
There was a widespread outage in my area on May 3rd. When service was restored an issue occured where internet could only be used when hooked up via an ethernet cable and WiFi would not work at all. Many places such as my wife's work were affected and most I believe have been remedied. Our rural connection however is still suffering the issue. We have internet but only if using an ethernet cable, WiFi will not work at all. Have been through the AI service multiple times, spoke to an actual person that didn't understand the issue in the slightest, had a service call scheduled (note I said had) as the issue could be a coincidence and I need my service fixed.
While at work a day after getting a service call scheduled an AI sent a txt to reschedule an appointment I didn't make then sent another txt to confirm the one I did make. I couldn't respond as I was at work so the stinking AI canceled everything on me with no options, recourse, or reason. I physically went to a "customer service center" in the town I work in and was told they couldn't help me and I had to use the online services again. That process took nearly 2 hours to get completed and I'm not doing it again.
My WiFi router diagnostics is saying it has an internet signal but that signal is too weak to use. My internet via an ethernet cable is slow at times and does lose connection briefly at times. Can someone on this outlet offer any assistance?
XfinityAbby
Official Employee
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248 Messages
26 days ago
Hello @user_7pl9oc. Thank you for reaching out on our Community Forum. I would love to take a look at this for you and try to get this resolved.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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111.1K Messages
25 days ago
@user_7pl9oc @XfinityAbby
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_7pl9oc
Visitor
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3 Messages
24 days ago
Since it took 3 days to get a response here there has been no resolution. What I did was find a 60 month promo on the Comcast equipment so signed up for that on my account. The install fee is cheaper than a service call so I suppose the tech can figure the stuff won't work while they're out here. If not I'll just cancel all my services and go with Starlink.
I'm hard pressed to think of a company I deal with that has worse customer service when there are issues with their product/service.
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user_7pl9oc
Visitor
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3 Messages
21 days ago
One final update on this one. Was supposed to have an in person install. That got cancelled and the equipment sent to me. Went ahead and installed myself and low and behold everything works as it should. Considering that I had already tried new replacement components in case something had happened to mine. Only leaves one conclusion. Something was changed without notice and now that I've taken on the Xfinity equipment it all magically works again. Bravo. At&t is supposed to be running fiber optic service down my road "soon" or once these promo's I took are over I'm ditching Comcast once and for all for whatever I can get just be rid of it for a second time now.
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NoNoBadPuppy
Problem Solver
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656 Messages
20 days ago
If you think things are going to be different with AT&T, you will be disappointed. Their support and customer service is the same as xfinity.
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