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Gonzales24
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Monday, December 15th, 2025 9:57 PM

Support- need representative

My internet has been out for almost 48 hours. I would like a status update with more information, which I know someone has. I do not want to hear "as soon as possible" from the bots anymore. I expect to be updated after 2 days of no internet. 

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6 hours ago

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EG

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114.9K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlfonso

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2.2K Messages

7 hours ago

Hello Gonzales24 thank you so much for taking the time to reach us here via our Xfinity Forums, and sharing your experience! WE do understand that not having information during a service interruption can be difficult, but we do have excellent resources that can help: 

 

Our Xfinity Status Center will show current conditions, and you can also use this site to request by-day credit for any affected time 

 

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Gonzales24

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I used the status center. It is not an excellent resource! It just says "as soon as possible." That's not an answer. Thats vague and lacks information for planning purposes. 

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6 hours ago

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XfinityAlfonso

Official Employee

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2.2K Messages

We use the "as soon as possible" indicator when there are multiple steps to resolution, or when repairs require coordination with outside entities(local utilities, city permit permissions, etc) The Status Center site is also where you can submit for automatic credit of any known interruption period. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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