Support Issue
I was promised that an my line would be replaced on 4-3-25. I took off work to be sure that this was done correctly. I received emails confirming that this was scheduled for 9am today. No one showed up. After 5 phone calls to customer service, and technical support I was told that A: the work would be done by 8pm and B: THERE IS NO APPOINTMENT scheduled for today and the best that they can do is tomorrow. This is completely unacceptable.
EG
Expert
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110K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
22 days ago
@user_xlug0a
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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