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user_8af659
1st Topic

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2 Messages

Tuesday, January 28th, 2025

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Sudden Spike in Data Usage

Hello, 

I usually use around 500GB per month, but my data usage has suddenly spiked up since December, 2024. It seems almost doubled than I expected. 

For the December, 2024, I waived the data overage fee because of it's the first month of over 1.2TB limitation. In January 17th, 2025, I received a warning message that I've used 75% of the limitation. So, I added unlimited option ($30) to avoid the overage fee, just in case if it is over 1.2TB. Then, I found that there are many users that have the same issues on this forum:

https://forums.xfinity.com/conversations/customer-service/data-usage-problem/65248627697e8c6b344613b3?commentId=65260076f8fcd3407e3c6299&replyId=6526014796e42961f081ff26

Also I found that, there is a known issue like the attached screenshot below:

What should I do?

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2 months ago

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user_db81sg

5 Messages

7 months ago

Following this since I'm having the same issue. Usage spiked by 4x. I was chatting and on a call with xfinity for over 5 hours yesterday and no one was able to offer any help or even acknowledged that this is a known issue for other users that they're investigating. 

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XfinityAngie

Official Employee

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1.9K Messages

7 months ago

 

user_8af659, Our engineers are working to fix the problem. If it is something that continues to happen, let us know and we can note your account for you. 

 

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user_8af659

Visitor

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2 Messages

Thanks! I hope it won't happen again.

7 months ago

0

user_0dhvzo

Visitor

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3 Messages

@XfinityAngie​ The same thing is happening to us.  We typically averaged around 700 GB per month in 2024 and in January 25 our data usage went up to over 1000 GB.  When will this problem be fixed and should I call to add our account to having this issue.  We have cut down on our use, because we worry about going over.  We cannot afford to pay another $30 per month for unlimited data.

7 months ago

0

user_0dhvzo

Visitor

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3 Messages

@XfinityAngie​I just posted that the data usage has gone up in January 2025.  This is what our usage was in 2024.  We are two senior citizens with no other users living with us.  Our typical daily data usage is around 28 GB.  We would appreciate knowing if you can fix this problem and when we can expect our data usage totals to go back to those on this chart.

Data Usage by MonthData Chart

Month Total Monthly Usage Total Monthly Overage
March
03/01/2024 - 03/31/2024		 753 GB 0 GB
April
04/01/2024 - 04/30/2024		 740 GB 0 GB
May
05/01/2024 - 05/31/2024		 839 GB 0 GB
June
06/01/2024 - 06/30/2024		 691 GB 0 GB
July
07/01/2024 - 07/31/2024		 776 GB 0 GB
August
08/01/2024 - 08/31/2024		 778 GB 0 GB
September
09/01/2024 - 09/30/2024		 799 GB 0 GB
October
10/01/2024 - 10/31/2024		 681 GB 0 GB
November
11/01/2024 - 11/30/2024		 674 GB 0 GB
December
12/01/2024 - 12/31/2024		 584 GB 0 GB
January
01/01/2025 - 01/31/2025		 1120 GB 0 GB
February
02/01/2025 - 02/28/2025		 143 GB 0 GB

7 months ago

0

XfinityBradM

Official Employee

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956 Messages

@user_0dhvzo The reply the poster is referring to is from October 10, 2023. If you're experiencing some ballooning in your data usage, we would advise disconnecting all devices from your network and change your WiFi password. After reconnecting your devices with the new password or physical cable, you would want to check the devices that are connected under the WiFi tab to ensure no devices are connected that you do not wish to be on your network. You can connect one device at a time and test if you're seeing a big amount of data after a few hours. This will isolate any devices that are connecting and attempting to download data at a higher rate. Resetting the WiFi password will also remove any devices you did not authorize to be connected. 

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7 months ago

0

user_1bk85t

1 Message

5 months ago

Have there been any successful resolutions to this issue? This definitely seems like an Xfinity GB usage calculation change as no way this many people have same sudden spike in data usage.

I have been experiencing the same since mid Dec 2024 with monthly data usage almost doubling. No change in devices and even reset WiFi password in case there was unauthorized activity on my network (which seeing this thread is clearly not the case). I will be calling customer service this week and canceling (move to a different provider) if a remedy can’t be reached as this type of rouge treatment to customers who use their own modems (as an attempt to force into XFi modem) is low, even for a utility company 

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user_fz6u3w

1 Message

5 months ago

I'm having the same issue, random data spike for the month of March and have gotten zero assistance with this from "customer service", or any of the other numerous departments I've been transferred to for the last 8 days spending literally hours on the phone each day.  Problem is not on my side and Xfinity seems incapable of solving this issue or even telling me why it is happening.  Unacceptable.  If it's some kind of fraud they are participating in letting it continue.

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schmaustech

Visitor

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10 Messages

2 months ago

Nobody at Xfinity understands how the metering works.

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