Visitor
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1 Message
Sudden NOW INTERNET CANCELLATION
This morning, I received an email stating that my NOW INTERNET service was being cancelled, even though I never requested such a cancellation. As a result, I have now lost my internet connection.
I contacted few representatives through the app, but instead of resolving the issue, they repeatedly tried to place a new order for me. Each attempt failed with the message, “Sorry, we are unable to process your order at this time. There is an open order for this account.” After that, these rep. just left the chat without any words....
Ridiculous! I prepaid for a full month of service, and less than two weeks later, it was cancelled without any explanation. Now I’m being told I need to pay for another month to restore service—yet I can’t even do that because of the so-called “existing open order.”
This is unacceptable and extremely disappointing.
EG
Expert
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112.6K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.5K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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