Visitor
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4 Messages
Sudden Loss of Internet Connectivity When Using Xfi Pod
I am suddenly no longer able to access the internet through my upstairs xfi pod, which I’ve successfully used with no problems for several months. My upstairs laptop and desktop both still indicate a maximum wifi strength signal when using the pod, but I’m suddenly no longer able to connect to the internet via the pod signal. However, if I unplug the pod, the strength signal directly from the router is minimal, but I am able to access the internet (albeit extremely slowly and sporadically). I’ve already tried all the recommended troubleshooting procedures (rebooting the modem/router; unplugging the pod; removing the pod and reinstalling it via the Xfinity mobile app) with no success.
CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you for reaching out to us on the forums, @user_2f745b! I'm sorry to hear about the problems you've been having with the xFi Pod, but we can dig into this with you. First off, are you still experiencing the same connectivity issues?
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user_2f745b
Visitor
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4 Messages
2 years ago
Thank you for your response. Yes, I'm still having the exact same problem of no internet connectivity when using the xFi Pod.
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thanks for getting back to us! It looks like you've done a lot of troubleshooting already, so thank you for taking the initial steps! We can dig in a little further for a solution, but just need a bit more information, which we would never ask for in a public post.
Would it be okay for you to send our team a direct message with your full name and full address? That way, we'll be able to bring up your account-specific information.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Thank you!
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user_2f745b
Visitor
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4 Messages
2 years ago
The tech support team and I have done all the troubleshooting procedures for this issue without resolution. The problem appears to be a malfunction organic to the xFi Pod (which I've had for less than a year). Before it suddenly stopped working it performed great for several months. I would like to exchange this pod for a new xFi Pod. Thanks.
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