Visitor
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3 Messages
Sudden Lag Spikes
I am having sudden Lag Spikes that kick me off my game and lag all other devices. This has been happening for over a month.
I have a new router from Comcast.
Resetting does not help.
Any customer service rep does not help. Or the signals they send.
The tech that came by did not provide lasting help, although he was helpful.
A VPN does not help.
Reinstalling my driver's does not help.
Opening ports does not help.
Moving the router does not help.
Beamforming does not help.
Splitting my wifi bands and only having my PC on the 5.0 network does not help.
I pay for a 1200mbps plan and only get (via Xfinity app) only 50% of my plan, even though the tech said I have a good node connection.
I am at my wits end and am about to cancel my Xfinity plan if this cannot be solved.
I pay way too much for this plan to have these issues.
I do a lot of streaming and gaming, and cannot afford this unreliable service.
Is there any insight on this topic?
Edit: I am getting temp bans from a game I stream and this is a huge problem for me and my friends/followers.
XfinityJessicaA
Official Employee
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330 Messages
3 years ago
Hello @user_e2b149 We appreciate you taking the time to reach out to us today. I know how frustrating it is when the Internet isn't working properly and we'd be happy to troubleshoot to get this resolved.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
3 years ago
@user_e2b149 @XfinityJessicaA
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_91a37f
Visitor
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1 Message
3 years ago
Yeah I've been having the same issue since May and have had multiple people come out. Replace all the wires and modem and the issue persists. It seems to be xfinity having the issue and not us, so I'm looking to switch.
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zandor60657
Contributor
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204 Messages
3 years ago
How are your cable signal stats? Anything in the gateway error logs? Could you log into the modem and post them? Just copy and paste. The forum does a very good job with pasted tables and they come out better than screen shots. Just be sure to redact any MAC (CM-MAC, etc.) addresses and routable IP addresses in the error logs. The forum will block your post if you don't.
Have you tested using a wired ethernet connection? It's very helpful to know where the issue is and the first thing to do is figure out if it's WiFi or something else because WiFi causes all kinds of problems. No amount of complaining to Comcast or switching providers is going to fix WiFi if you're getting hit with interference from something one of your neighbors is doing, likely unintentionally. Broken/failing/defective electronics can cause serious interference. If it turns out to be a WiFi problem we can get into debugging WiFi. If not you'll be able to tell Comcast reps it's not a WiFi problem because you're testing with a cable. They tend to blame WiFi for slow speeds. You're too far from the router, interference, we're not responsible for your computer/phone/whatever, etc. If you're using gigabit ethernet to test a wired connection you should expect ~950 down on a speed test.
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user_d34eef
Visitor
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1 Message
2 years ago
I just had Xfinity in my area "fixing" stuff and now having the same lag spikes. The worst part of these problems is the repetition of people giving "advice" that's almost an insult (restart the router). and Xfinity trying to blame it on you from the get go or ask you to repeat literally that same list OP posted above even though you already did it.
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EG
Expert
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110K Messages
2 years ago
@user_d34eef
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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