1 Message
Sudden enormous increase in data usage
I have experienced a sudden massive increase in data usage over the past two months, going from consistently under 50GB per month to 995GB in February and 1107 GB in March. There are a total of two people in my household. We moved residences in February, but there has been no difference in our internet habits which would cause a 2000% increase in our data usage.
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, user_6hz2s9. Thanks for reaching our team on Forums regarding your data concerns. I definitely understand the importance of making sure to look into this. Is there any online gaming or any big downloads?
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bbjorge
Visitor
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2 Messages
1 year ago
Do you use any kind of streaming stick? I have found that my Roku will set the display to the highest resolution possible for your TV. When I moved the Roku from one TV to another, this reset the display settings from 720p to the maximum speed my TV could handle and we ended up streaming at 4K! I don't know how other streaming sticks work, but for a Roku, go to Settings > Display and see what setting Roku is using. Reset as needed.
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Brucech16
Visitor
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1 Message
11 months ago
I have also been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’ve exceeded my 1225GB plan. Normally it runs between 200-300GB. Judging by the number of complaints I've seen on Xfinity regarding this issue, it looks like I'm not the only one. What's going on?
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