substantial (>10%) packet-loss for more than a week now...

Normally when there is lots of packet-loss in the network, I just assume someone will fix it at some point, but this time it's just not going away. It's been over a week, and it seems to be getting worse. Right now I'm getting consistently 15-20% packet loss to google. That's pretty horrible.

I see plenty of signs this is not on our endpoint. I'm trying to paste some traceroute screenshots into this post and it's not even working...