J

Visitor

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1 Message

Monday, May 5th, 2025 9:41 PM

Subscribed to 1G and get often 90M

Besides be almost now impossible to talk to support or direct message support how do I fix my problem. Over the last several year I been through 2 NetGear modems and recently now a Arris modem on a Xfinity 1G internet line. Previously I have gotten tech support, even a tech came out and recommended moving to a Arris modem instead of Netgear. When I switched to Arris I was typically getting a download over 900M, which I was fine with, somewhat trouble free. Now for the last week back to 90M download. Did everything like powering down modem, powering down and disconnecting modem and let sit for a hour and finally factory resetting modem to clear anything out. Nothing works to fix the problem. I have documented from my Eero router the speed troubles. The last time I had this I reported this similar problem it was fixed with a day from Xfinity backend, it was then working back over 900M. Which means to me now there is Comcast/Xfinity local hub issue again.

Any feedback or fix would help. I now plan to request compensation for the number of days at 90M since I am paying for 1G line speed from Xfinity. Extremely frustrating..

Last comment: Please stop assuming in the AI chat bot to the problem is always in your home.. it is typically not the case!

Official Employee

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2.2K Messages

1 month ago

Thanks for reaching out, @jiml58 ! Have you gone through any of the troubleshooting steps listed out here: How to Troubleshoot Your Xfinity Internet and WiFi connection

(edited)

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