Visitor
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1 Message
Submit a complaint
Does anyone know how to submit a complaint? An xfinity salesperson just reached out and told me they would not honor my 1 GB internet speed because I am cancelling my service at the end of the month.
I’m still paying for 1 GB and this seems incredibly unethical. I’m hoping I can work it out with Xfinity before needing to get regulatory agencies involved.
EG
Expert
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117.2K Messages
41 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.3K Messages
37 minutes ago
Hello, @user_wsaxwz my apologies for the poor customer service you have received. Can you give me more details about your request to that agent, so I can understand and further assist. For example, were you requesting to downgrade to a certain speed?
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