Visitor
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3 Messages
Stuttering Internet in the evening (Sunnyvale, CA)
I am experiencing frequent outages of anywhere between 5 - 30 minutes consistently in the evenings at my address in Edited <Personal Information>. I have heard other complaints about the network being "over-subscribed" which may be the cause of these issues. Are planned upgrades in the works and is anybody else in this area also experiencing these issues?
Thanks,
XfinityRaul
Official Employee
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2.3K Messages
25 days ago
@KoaleeHouse Thanks for making us aware of the intermittent internet issues you're experiencing. I would be more than happy to check out your account to see what's going on in the area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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113.9K Messages
25 days ago
@KoaleeHouse @XfinityRaul
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
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113.9K Messages
2 days ago
Thank you for the update ! Best of luck to you !
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